While the functions of your debit card will stay the same, your bank account number, debit card number and debit card will change. We will provide further updates on your new account, card details and card collection periods as the conversion process moves forward.

 

Debit Cards

  • Will I receive a new debit card?

    Yes. From Wednesday October 06, 2021, new Republic Bank debit cards are being issued. You may have already received or will soon receive an email invitation and/or SMS message with details on where and when to collect your new debit card. If you have not received this email or SMS message, kindly contact your branch. We are currently issuing cards at the Radisson Grenada’s Convention Centre (Wall Street entrance) from Monday to Friday between 7:30 a.m. and 5:00 p.m.

  • Why do I need to get a new debit card when I was already issued a blue debit card?

    When we acquired Scotiabank operations in 2019, we maintained the Scotia systems to prevent any disruption to our customers. Now that Republic is converting its technology platforms from the Scotia banking systems to Republic’s, new debit cards linked to the new Republic Bank Platform need to be reissued.

  • Will my money be kept safe during the switchover from the current debit card to the new Republic debit card?

    Yes, your funds are kept safe throughout the entire process .

  • What do I need to walk with to collect my new debit card?

    You are required to bring your valid identification and your existing debit card in order to collect your new card. Customers should also know, or have ready on hand, the list of account numbers, that they would like their new debit card to be linked to.

  • Can I use my new debit card right away?

    No, we will advise you when you can begin using your new card. Your current debit card (including blue cards) will expire at the time of conversion, and you will no longer be able to conduct transactions with it. Until that conversion time, customers can continue to use their current debit card (including blue cards).

  • Will my account number change?

    Yes. Your account number will change. You will soon be receiving details of your new bank account number via postal mail, email or from your branch. Please be on the lookout for this important information. Your new debit card/s will be linked to your new account numbers.

  • Will my debit card number change?

    Yes. Your debit card number will change. We encourage you to update any subscription or bill payment services you may use with your new account and card details.

  • What should I do to prepare?

    When you receive your new account and card details, please take note of this. You will be required to update your employers and any subscription or bill payment services you may use (e.g., Uber, Netflix, Amazon.com, etc.) to avoid delays in payment, on or after the conversion date.

  • Will I need a new Personal Identification Number (PIN) in order to use my new debit card?

    Customers can either select a new PIN or retain their existing/current PIN to use their new debit card.

  • Will the debit card function differently?

    Your new debit card will work in the same way that they do now. You can continue to access your account in branch or at any ATM or point of sale terminal where the VISA logo is displayed.

  • Can I use my Republic Bank debit card at other ATMs?

    Yes. Your new Republic Bank Visa Debit card, with chip technology, can be used at other Bank ATMs. Other bank charges will still be determined by their fee structure and cost.

  • Will my debit card continue to work locally, regionally, and internationally?

    Yes. Your debit card will continue to work locally, regionally, and internationally. Other bank charges, as defined by the respective banks, will remain in effect whenever you use your debit card at these banks’ machines.

  • Will the expiration period of my debit card change?

    Yes. Your card will now expire 5 years from the conversion date.

  • What is my current daily purchasing limit for my new debit card?

    When your new debit card goes into effect, the daily limit on ATMs is USD1,470 and for Point-of-Sale (POS), it is USD1,470. The total daily limit is therefore USD2,940.

  • Do I need to surrender my current card in order to collect my new Republic debit card?

    No, this is not necessary. You will only need to walk with valid identification and your existing card to collect your new card.

  • Can someone collect my new card on my behalf if I am unable to do so in person?

    If you reside on-island but you are unable to collect your card in person, we have made arrangements for this eventuality and ask customers to contact their respective branch for further information.

  • Can someone collect my new card on my behalf if I am unable to do so in person?

    If you reside on-island but you are unable to collect your card in person, we have made arrangements for this eventuality and ask customers to contact their respective branch for further information.

  • I live abroad and therefore unable to collect my card in-person. What are my options to get my new debit card?

    The new card can be mailed directly to you at the Bank’s expense. A Customer Service Representative (CSR) will contact you to confirm the mailing address. You will also need to provide this CSR with the first half of the PIN number you intend to use with the new debit card. You will then be asked to provide the second half of your PIN number to a different bank official. This helps us to produce your new card safely and in real time so it can be mailed to you.

  • I have a joint account with a relative/friend/other person. Do we each receive our own new cards?

    Once you had separate debit cards prior to conversion, you will each be issued a replacement debit card.

  • Is the new card now linked to the accounts already set up for the ABM withdrawals and POS?

    The cards will be linked upon activation of the card.

  • Where can I get more information or contact the Bank if needed?

    Please call us at 1 473 440-4725 (4RBL) or email us at conversion@rfhl.com. We also encourage you to visit our conversion website: https://www.republicbankgrenada.com/rbec-conversion and social media pages to catch up on any notice that you may have missed.

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