Your deposit accounts will experience some changes as part of the conversion process. The new deposit account features include new account names, account numbers and statement cycles. We will provide further details on these changes as the conversion process moves forward.
How will my deposit accounts be impacted?
Your deposit account will experience some changes as part of the conversion. These are some of the new features that you can expect to see:
- Some deposit accounts will have new names
- You will have a new statement cycle. Some interest calculation/ rates and payment dates may change
- You will receive a new account number/s
- Some accounts will have new fee structures
Your branch will contact you directly to provide further details on these changes and how they apply to your account. You will have our full support in navigating the new features of your deposit accounts. Our service representatives will be available via phone, email, or in branch to provide assistance as needed.
Will my interest period payout change?
Your branch will contact you directly to advise of details regarding any changes to your interest period payout and to explain how they apply to your account.
Will my deposit interest rates change?
We will advise of any changes to deposit interest rates in due course. Updates will be shared via email, our website and social media pages.
Will the interest rates on loans change?
No. The interest rates on your existing loan/s will remain the same. The interest rate on your existing loan account/s will remain as stated in your loan agreement. You may also contact your branch via phone or email to confirm the interest rate on your loan account/s.
Will I receive new account numbers for deposits and loans?
Yes. Your branch will contact you directly to advise of your new account numbers for deposits and loans.